Smart parcel lockers are secure, self-service compartments with electronic locks that accept deliveries and hold them until the recipient picks them up. A carrier or staff member places the package in an open compartment, and the system notifies the recipient by text message, email, or mobile app. The recipient then opens the door at any hour with a unique access code or a scanned barcode. Metroland Business Machines, a family-owned office equipment dealer established in 1974, is an authorized reseller of Parcel Pending by Quadient’s smart parcel lockers to organizations across New York's Capital Region, with installation and service handled by its own local team.
Smart. Secure. Efficient. Contactless Delivery.
In a world where package volumes are skyrocketing, Metroland Business Machines, in partnership with Quadient Parcel Pending, brings next generation parcel management to your workplace or campus.
Our Intelligent Parcel Lockers streamline package delivery, simplify pickup, and ensure a complete digital chain of custody — reducing costs, increasing efficiency, and improving user experience.
What do smart lockers change for a property or mailroom?
Deliveries arrive without staff in the loop
Carriers deposit packages directly into the locker, so no one at the front desk must sign for them or find shelf space. The recipient is notified the moment the compartment closes.
Pickup on the recipient's schedule
Recipients open their compartment whenever it suits them, day or night, which ends the office-hours bottleneck and the line at the mailroom window.
A record of every handoff
Each deposit and pickup is logged, with photo capture at the kiosk and optional cloud-based video surveillance. Parcel Pending by Quadient smart lockers provide 100% delivery accuracy by matching
packages to registered recipients, while creating a digital chain of custody that helps resolve questions about lost or misdelivered items.
Fits the building you have
Locker layouts and compartment sizes are matched to the space, and each tower can be wrapped in a color or custom design to suit the building. The system also connects to property, asset tracking, order management, and other software platforms through an open API and webhook events.
Which organizations does Metroland serve?
Multifamily Communities
The Challenge:
More deliveries, less space.
Property managers across the country face skyrocketing package volumes. Managing deliveries manually takes staff time, leads to lost or misplaced items, and frustrates residents who can only retrieve packages during office hours.
Metroland’s Solution:
Metroland and Quadient’s Parcel Lockers automate your entire delivery workflow, giving residents and staff a safe, contactless, and trackable way to manage packages 24/7.
How It Works (3 Simple Steps):
- Delivery staff or carriers deposit packages into secure lockers.
- Residents receive instant email or text notifications with a unique access code.
- Residents pick up their packages at any time — day or night — using a barcode or PIN.
Contactless and convenient:
No waiting in line, no staff involvement, and no lost packages. Every transaction is logged automatically, creating a complete digital record.
Commercial & Business Use
The Challenge:
Today’s hybrid and flexible workplaces have made package delivery more complicated. With employees working from different locations, personal deliveries arriving at work, and limited storage space, keeping packages secure and organized can strain your mailroom.
Metroland’s Solution:
Metroland and Quadient’s Intelligent Parcel Lockers replace manual tracking and hand delivery with a fast, automated, and fully traceable system.
- Reduce costs & manpower: staff simply scan and load packages into lockers — no sorting or delivery routes needed.
- Instant notifications: employees receive an email or text when a package is ready for pickup.
- Secure, contactless retrieval: staff or employees pick up at their convenience using a unique code or barcode.
- Complete accountability: proof of delivery includes a timestamp, digital record, and optional photo capture.
The result: faster distribution, better security, and happier employees.
Colleges, Universities & School Districts
The Challenge:
Campus mail services face explosive growth in inbound packages — especially during semester starts or special events. Traditional mailrooms are overwhelmed by long lines, overflowing storage, and delays in notifying students.
Metroland’s Solution:
Our parcel lockers eliminate the chaos by giving students, faculty, and staff secure 24/7 self-service access to packages.
- Streamline campus mail: packages go straight from carrier to locker — no more hand sorting.
- Instant notifications: students are alerted immediately via email or text when packages arrive.
- Anytime pickup: 24/7 access with barcode or code entry — no waiting in line or limited hours.
- Flexible campus integration: deploy centralized hubs (student centers, libraries) or decentralized locker stations across residence halls.
- Multi-use convenience: lockers can double as pickup points for bookstore orders, IT assets, library books, or event tickets.
- Improve efficiency, reclaim workspace, and elevate the student experience.
Which types of smart lockers does Metroland offer?
Indoor parcel lockers
Indoor parcel lockers are the standard configuration for a lobby or mailroom, built from a mix of door sizes to accommodate packages of different dimensions.
Outdoor parcel lockers
Outdoor parcel lockers are built from double-reinforced 18-gauge cold-rolled steel for exterior locations, and the kiosk is heated and air-conditioned to keep the system operating reliably through harsh weather. An exterior location also lets carriers deliver and recipients collect even when the building itself is closed.
Refrigerated lockers
Refrigerated lockers add chilled compartments to an indoor system for groceries, meal kits, medicine, and flowers, keeping them cold until the recipient arrives.
Oversize lockers
Oversize lockers provide large-format compartments for deliveries that will not fit a standard door, such as boxed appliances, and are attached to a locker bank already in place.
Package room solutions
A package room puts the same access-code entry on a secured room, used for oversize and overflow deliveries from a locker bank or on its own where space or budget constraints rule out a full system.
Parcel Pending PREMIER
Parcel Pending PREMIER is a premium indoor locker system, available in single- or double-column configurations with options for package sizes from small to large. It adds a large, HD portrait touchscreen and a brushed aluminum finish to make any organization's package management experience feel elevated.
Every locker type meets ADA requirements, and Metroland recommends a configuration only after a site survey, since what suits one property rarely suits the next.
Why buy smart lockers from Metroland Business Machines?
Metroland Business Machines is an authorized reseller of Parcel Pending by Quadient, a leading provider of smart locker solutions in North America. The company has been family-owned and operated in Albany since 1974. It has held the position of top Quadient dealer in the United States for shipping and tracking solutions every year since 2012 and has been selected as a Preferred Alliance Dealer.
Locker projects are handled by the same local team that services Metroland's mailing and print equipment, from the first walkthrough through installation and maintenance. The company is a recognized New York Small Business Entity and follows the NIST Cybersecurity Framework.
Metroland is headquartered at 25 Kraft Avenue in Albany and serves organizations throughout New York's Capital Region and across the state.
How to get started
1. Request a quote online or call (518) 452-2600
Tell us the building type and roughly how many deliveries arrive on a typical day.
2. Site survey
A Metroland representative visits to check the space and its power and network connections, then
proposes a layout.
3. Installation and setup
Metroland installs the units and configures the software, then trains staff before the first delivery.
4. Ongoing service
Technicians handle maintenance and support after go-live, with parts and service dispatched from Albany.
FAQ
How do residents or employees get their packages?
A notification goes out as soon as a package is placed in a compartment. Recipients open it using the access
code in that message or by scanning the barcode in the mobile app.
Do the lockers work outdoors or for refrigerated items?
Yes, lockers work outdoors as well as for refrigerated items. Outdoor units operate in temperatures from - 13°F to 122°F, which covers a Capital Region winter, and refrigerated compartments hold deliveries between 35°F and 46°F with up to 2.8 cubic feet of space in each one. Refrigerated lockers are only available for indoor configurations at this time.
Are the lockers accessible for all users?
Yes. Parcel Pending by Quadient locker systems are designed to comply with ADA standards, and Metroland checks reach and clearance at the building before quoting.
Can the system connect to our property management or mailroom software?
Parcel Pending by Quadient publishes an open API and maintains multiple partner integrations, including with major property management platforms, mailroom software platforms, asset tracking software platforms, order management software platforms, and much more. Metroland reviews the specific systems in use during the initial visit.
Who installs and services the lockers?
Metroland's own Albany-based technicians handle installation and ongoing support. Customers use the number they already call for mailing and copier service, and service calls are typically returned within four hours.
Where does Metroland install smart lockers?
Metroland works from its Albany headquarters and covers the Capital Region and locations across New York State. Contact the office to confirm coverage for a specific address.
Our Parcel Locker Solutions
Indoor Parcel Lockers
- Advanced: Flexible API allows for seamless integration with your software systems
- Secure: Includes photo capture and optional cloud-based video surveillance
- Contact-Free: Scan the barcode in the delivery notification or mobile app
- Versatile: Different locker sizes allow for 100% deliverability
- Customizable: Custom design or color wrap to match any aesthetic or branding
- Accessible: ADA-compliance supports any user
- Efficient: Streamlines delivery process; reduces space needed to accept deliveries
Outdoor Parcel Lockers
- Durable & Strong: Double-reinforced 18-gauge, rolled steel construction; Weatherproof, outdoor, UV-rated screen technology
- Temperature Controlled: Integrated kiosk and screen with air conditioning and heating for operation in outdoor environments with extreme conditions
- Covered: Designed to fit standard or short awning; programmable lighting optional
- Accessible: ADA Compliant
- Secure: Includes photo capture and optional cloud-based video surveillance. Read More
- Versatile: Multiple configurations to match your needs with sizes that allow for 100% deliverability
- Advanced: Flexible API allows seamless integration with your software system and processes
- Customizable: Custom design or color wrap to match any aesthetic or branding
Refrigerated Lockers
- Cool: Fans circulate cold air evenly to consistent temperatures of 35°F to 46°F
- Efficient: Quiet, energy-efficient compressors require only one dedicated outlet
- Secure: Built-in camera on the fridge locker kiosk captures each delivery and pick-up
- Secure: Built-in camera technology captures each delivery and pick-up of each item
- Versatile: Up to 2.8 total cubic feet of storage in each locker; can be added to any indoor configuration
- Customizable: Choice of color wrap to match your refrigerator locker to any aesthetic or branding
- Contact-Free: Scan the barcode in the delivery notification or mobile app
- Accessible: ADA-compliance supports any user
Oversize Lockers
24/7 Access for Residents’ Biggest Deliveries. Between accepting deliveries and providing on-demand access to packages, multifamily communities must be able to meet residents’ growing demands for a convenient living experience. Parcel Pending by Quadient’s Oversize Lockers were purpose-built for properties that want to deliver more for their residents by offering an automated, convenient pickup option for extra-large and oversized goods.
Whether residents are having a bicycle, bedding, or kitchen appliances delivered, the OS-3 offers an oversized, smart solution that fits many of the residents’ larger orders and fully integrates with our existing locker solutions. This allows you to realise more operational efficiency and provides a more streamlined pick-up experience for your residents
Space or Budget-Constrained Properties
Occasionally, “oversized” items such as mattresses, tires, and bicycles need to be stored in a separate package room upon arrival. Whether you’re augmenting an existing Parcel Pending locker system or need a standalone package delivery solution, Parcel Pending’s Package Room gets property managers out of the business of package management and back to their real jobs of providing convenience for residents, increasing renewals, and reducing operational expenses
- Advanced: Flexible API allows for seamless integration with your property management software
- Monitored Access: Resident receives a unique access code to enter and retrieve their package(s)
- Accessible: Includes photo capture and optional cloud-based video surveillance
- Simple Delivery: Couriers deliver packages directly to package rooms using their unique access code
- Safe & Secure: Cloud-based video surveillance with access logs maintains security and accountability
- Flexible: Secure storage for space constrained properties or package locker overflow
- Right-Sized: Fits your space and budget requirements
- Versatile: 100% deliverability for multiple package sizes and delivery types, a new standard for mailing system productivity, operability, and efficiency.
Ready to take packages off your staff's desk?
Bring convenience, security, and innovation to your community. Contact Metroland or call (518) 452-2600 today for a personalized demo and site consultation.